BMart - Support Policy

At BMart, we are committed to providing exceptional customer support to ensure your shopping experience is smooth and enjoyable. Our support policy outlines how we assist customers before, during, and after their purchase. Please review the following terms and conditions:

1. Pre-Purchase Support:

• Our knowledgeable customer support team is available to answer any questions you may have about our products, services, or policies.
• You can contact us via email, phone, or live chat during our business hours for prompt assistance.
• We strive to provide accurate product information, sizing guidance, and recommendations to help you make informed purchasing decisions.

2. Order Assistance:

• If you encounter any issues while placing an order, such as technical difficulties or payment processing errors, please reach out to our customer support team for assistance.
• We can help you navigate the checkout process, apply discounts or promotions, and resolve any issues that may arise.

3. Post-Purchase Support:

• After you have completed your purchase, our support team remains available to assist you with any inquiries or concerns.
• If you have questions about order status, shipping, or delivery, please contact us for updates and assistance.
• We are here to address any product-related issues, including defects, damages, or discrepancies with your order.

4. Return and Exchange Support:

• If you need to initiate a return or exchange, our customer support team can guide you through the process and provide assistance as needed.
• We will help facilitate returns, issue return authorizations, and process refunds or exchanges in accordance with our return policy.

5. Technical Support:

• For technical issues related to our website, account management, or digital products, our support team can provide troubleshooting assistance and technical guidance.
• We are committed to resolving any technical issues promptly to ensure your online shopping experience is seamless.

6. Contact Us:

• If you require support or assistance at any time, please don't hesitate to contact our customer support team.
• You can reach us via email at support@bmart.com.np, by phone at +977-9809259739 / 9769788899, or through our live chat feature on our website during our business hours.

Thank you for choosing BMart. We value your satisfaction and are dedicated to providing exceptional support to meet your needs.